Who to contact about a data-protection concern, and how quickly we must respond.
Grievance Officer, Kin Health
ENGICONNECT SOLUTIONS PRIVATE LIMITED
Email: privacy@thekinhealth.com
This mailbox is monitored. Put "Grievance" in the subject line and we will treat it as one. We will acknowledge you within 72 hours and resolve it within 30 days wherever we can — the statutory ceiling under the Digital Personal Data Protection Rules 2025 is 90 days, and we treat that as a limit, not a target.
This is the contact point required under section 13 of the Digital Personal Data Protection Act 2023 for anyone with a concern about how Kin Health collects, stores or uses personal data through this website. You do not need to have a complaint to write to this address — a question about your data is enough.
Full detail on what we collect, why, and your rights over it — including how to withdraw consent, ask for a copy of your data, or have it deleted — is in the Privacy Policy, section 12 in particular.
If we do not resolve it. You can escalate to the Data Protection Board of India, the statutory body set up to hear exactly these complaints. Escalating costs you nothing and does not require our permission, though in practice the Board will expect you to have tried this address first.